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Mobilitechs

Driving Technology to Your Door

 
General Tech Advice
Tuesday, 31 August 2010 13:25

Most business owners would agree that you need to have a certain amount of trust in your IT guy. After all, he or she does have access to all of your company's data and systems. But what if you were no longer satisfied with their services and were looking into replacing them? Could you be sure that he or she wouldn't do something to jeopardize your computer network and ultimately your business? Ask yourself the following 6 questions:

1. Do you know all the passwords? Every machine and Internet related device on your network has (or should have) a password. If your current provider is the only one who knows what they are then you cannot view, change, or update the system settings. You should also know the passwords to your company's database and accounting package so you can change them whenever there is a change in IT providers.

2. Do you know where your backup files are stored and if they are being stored properly? If you are like most business owners, you’re too busy dealing with the "crisis of the day" to think about system backups and probably leave tasks to your internal expert. If your database gets fried and your tech is nowhere to be found, you might be in a lot of trouble.

3. Do you have all the product keys to your software? Product keys are long, alphanumeric codes, usually printed on the back of the software’s packing material, that are required to install the software. Once installed, you don’t need them again...UNLESS your system becomes unstable and you need to reinstall the program. Always make sure you have these stored in a secure location.

4. Do you know where all the software disks are stored? Taking a minute to organize and store your software disks in a secure place can save you a considerable chunk of money in the event that you need to restore a program on your computer. If you don’t have the disk, you might be forced to buy the software again.

5. Do you know what routine maintenance must be done to your network? I know that the very idea of learning about and keeping track of all the servers, workstations, and peripherals on your network probably gives you a major headache, but it is important information to maintain. If your expert leaves without providing you with this information, you may need to pay a new professional to take this work over.

6. Do you know how to protect yourself from an ugly security breach if your computer expert leaves? What happens if you let go of your IT expert and he or she still has access to your company’s network? As soon as humanly possible, you should disable his or her access, including remote access to your network.

IT providers who are secure enough with the quality of their services will welcome the opportunity to provide you with the answers.

Want more transparency when it comes to IT services? Sign up for a free security audit or give us a call at 717-490-1179 to learn more.

 
Thursday, 22 July 2010 14:45

Berman Freightliner, a trucking parts and repair company in Leesport, Pennsylvania, offers a full selection of cabs, frames, drive trains, and electrical and mechanical components to its customers in the transportation industry. The company relies heavily on their IT infrastructure - without it, they can't order parts for customers, they can't find parts in their warehouse, and they lose money every time they have to pay employees during network downtime. To increase productivity, eliminate downtime, and reduce IT hassles, they have turned to MOBILITECHS to create a custom IT support plan to meet their business goals.

"Every delay is costing us money," says Pete McCarron, President of Berman Freightliner. After dealing with a variety of outside companies with techs who only knew "geek speak," McCarron turned to MOBILITECHS.

MOBILITECHS "explains it to me in layman's terms. When we have a problem you solve it quickly. We don't have to go to a national organization that transfers us around to 6 or 7 people. You can be here within a short period of time," McCarron says.

Once the monitoring system is fully implemented, MOBILITECHS will be able to monitor Berman's network remotely 24/7 and provide key IT functions, including preventative server and workstation management, antivirus and spam protection, website hosting, firewall management, and backup and disaster recovery. Most importantly, they'll offer peace of mind that Berman's IT needs are fully covered for a low monthly price.

"People just want to work efficiently," Sutton says. "What we do is function like a teammate or coworker—someone who knows your IT needs and takes the stress and frustration out of managing your network and data," says Michael Sutton, President at MOBILITECHS.

 
Friday, 16 July 2010 10:16

Summer's here, and temps are soaring, so now's the perfect time to head for the beach, the mountains, or the local water park. But who's watching your network while you're dipping your toes in the sand this summer?

Business owners, before you slip on your flip-flops, ask yourself these questions:

• Do I have a complete backup of my business files? Many businesses NEVER back up their computer network or don't keep an offsite copy of their data. Unless you can remember it, or you made a copy of it, you can't recover the data. It's gone.

• Can I do a complete data restore to ensure my backups are working properly? Many business owners set up some type of backup system, but then never check to make sure it's working properly. It's not uncommon for a system to appear to be backing up, when in reality, it's not.

• Do I have offsite backups in case of disaster? No one expects a flood, fire, hurricane, tornado, or other natural disaster. Did you ever consider theft? What if someone breaks into your office and takes every single piece of computer equipment you have?

• Do I know whether my virus scan is on and up to date? With virus attacks coming from spam, downloaded data and music files, websites, and even emails from friends, you cannot afford NOT to be protected.

• Do I have a firewall to protect my network? Small business owners tend to think that because they are just a "small business," no one would waste time trying to hack into their network, when nothing could be further from the truth.

If you can't answer yes to these questions, you could return from your vacation to find your business mired in viruses, firewall breaches, and lost data.

MOBILITECHS offers a backup and disaster recovery program that will protect your data. Sign up for a free security audit or give us a call to learn more — and come back from vacation relaxed and rejuvenated, instead of worried about business disasters!

 
Friday, 05 February 2010 15:01

Some users are so desensitized to pop-ups and performance issues that they don't even know there's a problem. Some performance issues can be caused by hardware problems, but the most common cause is virus or malware infection. Here are some signs from Microsoft's knowledge base (129972) that you might be infected.

  • The computer runs slower than usual.
  • The computer stops responding, or it locks up frequently.
  • The computer crashes, and then it restarts every few minutes.
  • The computer restarts on its own. Additionally, the computer does not run as usual.
  • Applications on the computer do not work correctly.
  • Disks or disk drives are inaccessible.
  • You cannot print items correctly.
  • You see unusual error messages.
  • You see distorted menus and dialog boxes.
  • There is a double extension on an attachment that you recently opened, such as a .jpg, .vbs, .gif, or .exe. extension.
  • An antivirus program is disabled for no reason. Additionally, the antivirus program cannot be restarted.
  • An antivirus program cannot be installed on the computer, or the antivirus program will not run.
  • New icons appear on the desktop that you did not put there, or the icons are not associated with any recently installed programs.
  • Strange sounds or music plays from the speakers unexpectedly.
  • A program disappears from the computer even though you did not intentionally remove the program.
By the time you're infected, it's likely time to call in a pro, but here's what you can do to protect yourself.
  • Keep your system up to date with Microsoft's Automatic Updates or by manually updating frequently. If you're doing it manually, check every Wednesday for updates.
  • Keep your applications up to date. Common programs that are updated regularly include Adobe Reader, Adobe Flash, Java, your web browser...
  • Have and update reputable anti-virus software. Also run scans on a regular schedule.
If you've done everything you're supposed to and are still seeing unusual behavior there could be hardware problems. Don't give up! Affordable repairs or upgrades can improve your productivity and satisfaction with your PC.
 
Monday, 25 January 2010 10:42

Here's a short list of useful keyboard shortcuts for Windows. They can save you a little time and make navigating your PC a little easier at times.

Copy and paste shortcuts:

  • Ctrl + C: Instead of right-clicking selected text and selecting copy, just use this shortcut to copy text or objects.
  • Ctrl + V: Pastes whatever you have in your system clipboard.
  • Ctrl + X: Cuts selected text or objects and puts them in the clipboard for pasting.
  • Ctrl + Z: Undo. Works for Windows and many applications.
  • Ctrl + Y: Redo.
Text formatting:
  • Ctrl + B: Bold selected text.
  • Ctrl + I: Italicize selected text.
  • Ctrl + U: Underline selected text.
System shortcuts and navigation:
  • Alt + Tab: Switches between open programs.
  • Windows Logo: Pressing the Windows Logo key alone will open your Start Menu.
  • Windows Logo + F: Brings up a system search window allowing you to search for and find files.
  • Windows Logo + R: Bring up the Run... dialog box.
  • Windows Logo + D: Minimizes all windows and exposes your desktop. This can be very useful for clearing out some desktop space or getting back to your desktop shortcuts quickly.
  • Windows Logo + E: Opens a Windows Explorer window. This is a very useful shortcut for getting quick access to your files.
For a complete list, see the Microsoft Knowledge Base Article 126449.
 
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